The Irish budget airline Ryanair was founded in 1984 with its primary operational bases at Dublin and London Stansted airports. As one of the world’s largest international airlines, Ryanair Holdings family include Ryanair UK, Ryanair Sun, Malta Air and Lauda as sister airlines.
In 2018, Ryanair appointed OmniServ (operating as Blue Handling) as their new handler for their London Stansted Airport base. Blue Handling provide Ryanair’s check-in, baggage and ground operations handling at Stansted for over 40 based aircraft and more than 200 daily departures.
The challenge: The airline is continuously evolving to meet its changing landscape
With a commitment to understanding their passenger journey, airport experience and employee satisfaction, they turned to their longstanding communications partner, Radiocoms Systems Ltd to assist in their digital transformation. Radiocoms has a proven track record in understanding the operational constraints of Airlines and unrivalled engineering capabilities in the deployment of digital radio platforms within the aviation vertical.
The solution: Future proof technology
The MOTOTRBO DP4801e hand portable radio and DM4601e fixed mobile radio for desks & the control room were successfully trialled and rolled out. Both devices offer a modern design, with full keypad and colour LCD screen, provide clear and intuitive features such as battery level, signal strength and text messaging.
Programming to the specified job roles is a key consideration and with Radiocoms’ advice, Ryanair chose a group structure tailored to each department allowing private group conversations whilst having, the ability to make an all call when required.
The benefit: Flexible and collaborative technology
The replacement system has allowed for rapid, informed decisions and improved customer service through the flexibility that MOTOTRBO™ offers.
With the Motorola Solutions MOTOTRBO portfolio continuously evolving, through warranty enhancements, Ryanair continually benefits from the software innovations they release.
The result
Radiocoms Systems have found success in delivering next-generation devices to the leading airline.
Chris Hughes, Ryanair Base Manager, said:As part of our successful self-handling operation at Stansted Airport, which is our biggest base in the Ryanair network, we chose the new digital radio system for our Blue Handling staff. Using nearly 200 radios throughout our operation, there is a marked improvement in the quality of service we now experience. It is imperative we have superior connectivity enabling us to deliver the best operation with the highest level of communications. Radiocoms has delivered on our high expectations and would recommend Radiocoms to other partners working in a similar Airport environment.
This article was originally published by Radiocoms.
