Qmatic

If you want to improve your customer experience, streamline your customer journey or simplify your queue management. We’ve got some pretty innovative solutions for you.

That’s because we’ve spent the past 40 years finding smart new ways to connect people with services. Quickly, conveniently and successfully.

In the midst of a particularly Swedish lunch crowd in Mölndal, the chaotic situation coerced the restaurant owner and his partner to develop the world’s first electrical queue system. The year was 1981 and Qmatic was born. Today Qmatic is the global leader in customer journey management across more than 120 countries and with customer experiences for more than 2 billion people every year. We can’t wait to meet the demands of tomorrow, today.

Queue Management

The right queuing system is part of delighting your customers. We offer solutions for any size of organization, covering basic as well as complex needs.

Happy customers are good customers. If you can provide a great experience throughout their visit, they are more likely to return, and to recommend your services to others.

Here’s where an effective queue management system makes a big difference. The basics, as we see it, is primarily about making sure that customers are served in the right order. Preferably while allowing them to engage in something less boring than physically waiting in line. This is our home turf, and has been since the beginning of the 1980s.

Customer Journey Management

Customer journey management is a relatively new term and often referred to as the process of optimizing the customer journey.

In our opinion, it’s more than that. Customer journey management is not only about creating happier customers but also improving the operations for employees and managers.

Understanding your customers’ journeys help you gain a broader perspective of how people engage providing the insight and resources you need to succeed.